Index of /downloads/ServiceManagement

• Parent Directory
• Gronroos_Slides.zip
• Groupphoto.jpg
• Korkman_Storbacka_Harld_2011_Practices_as_markets.pdf
• Payne et al (2008) Managing the co-creation of value.pdf
• Storbacka Nenonen 2009_Customer relationships and the heterogeneity.pdf